1. No reason to return
If you purchase products through online channels and directly-operated stores, if the purchased products are in the original condition at the time of purchase and meet the conditions for secondary sales, you can enjoy the no-reason return service within 7 days. The starting date is as follows:
1) For the goods you purchase through online channels, it will be counted from the day you receive the goods (that is, the day after the date of receipt);
2) For the products you purchased through the directly-operated store, it will be counted from the date of the transaction stated in the cashier receipt.
You need to apply for a return of the purchased item through the original purchase channel. If the above 7-day return time limit is exceeded, we will not be able to accept your return application (except for defective products caused by quality reasons). Customized items are not eligible for the above 7-day no-reason return service.
how to return a refund
Restrictions on Unreasonable Returns
A. There are also some restrictions on your return within the above-mentioned no-reason return period, especially: the products to be returned must be in the original condition of purchase and meet the conditions for secondary sales. Specifically, it includes the following three requirements:
1) The item is in good condition. That is, the surface of the product has no scratches, no wear (broken), no bumps, no use, no disassembly and other traces; the product can maintain the original quality and function;
2) The outer packaging of the product is complete;
3) If the product is equipped with accessories or accessories, the relevant accessories and/or accessories should be complete.
B. For the legend of the relevant product return standard, please refer to What kind of return meets the return standard?
C. In the case of online purchases, if the returned product does not meet the above return requirements, our company has the right to refuse to accept the return application, and the consumer shall bear the relevant shipping costs.
2. Exchange Policy Tips
1) For the replacement of the goods ordered on the official website, you need to contact customer service for operation. You can apply for an exchange of the same item of the same color.
2) Customized products do not support exchange, nor do they support 7-day no-reason return service;
3) For specific online shopping exchange regulations, please refer to our exchange policy. For exchange of orders in direct-sale stores, please contact the original purchase channel for consultation.
3. Other situations where no return will be accepted
1) Damage caused by disassembly or repair by consumers, or other man-made damage;
2) If there is damage to the product due to improper wearing;
3) There is no valid sales voucher or invoice;
4) Products not sold by us;
5) Other laws and regulations exempt from warranty liability.
* Please keep your account and order information properly and do not disclose it to others.
